Computer Office Work

Credit Controller / Finance Assistant

We are in need of a talented Credit Controller / Finance Assistant to join our team and take full ownership of all credit control activities.

About the Role

We’re looking for a hands-on individual to take full ownership of credit control activities and results, and report into the FD. 

This is an opportunity to take a process that is currently not owned by anyone and put your own stamp on it.

In addition, you will work with the office manager and assist with other finance processes – raising sales invoices, customer queries, bank entries in Quick books, and supplier invoices or costs. 

We expect this role to be fulfilled on a part time basis, with an opportunity to increase hours in the future if this works for you. We are flexible on the hours/timing, with preference for 5 days a week 4-5 hours per day.

Essential Skills 

  • Prior experience of Credit Control, and happy to pick up the phone as required, rather than relying solely on email.

  • Good communicator, with can do attitude

  • Able to deal with ambiguity and be firm but fair with clients

  • Attention to detail and able to manage own workload, and follow up to bring outstanding payments to a conclusion

  • Confident in using Excel & Google Sheets

  • Willingness to assist team members, fit into the team and get on with people

  • Self-starter, able to work under own initiative, and be pro-active

Desirable Skills:

  • Prior experience of working with Xero or Quick books

  • Prior experience of CRM systems, Hubspot or similar

Background Re-Customers and Current Processes

We currently have around 800 clients who are all invoiced on a recurring basis, with invoicing and credit control managed from the UK for entities in UK, USA and Australia. 

We have a client base across not for profit, private and public sector clients - this requires a flexible approach to credit control. Automated email dunning is in place, using Chaser HQ, but there is no ownership for follow up calls which are required in around 10% of the cases.

The FD is currently managing this process and will be able to handoff current processes and expectations.

About You

We’re looking for someone who has experience of credit control, but the most important facet is alignment with the culture of the business and the key contacts on the account.

This requires a flexible approach in dealing with contacts who range from business owners, c-suite and operational directors alongside traditional accounts payable staff.

You will be comfortable with ambiguity, and willing to pick up the phone and find the right person to speak to and take a friendly but firm approach.

We are looking for a self-starter, comfortable managing your own workload, and systematic follow up for overdue balances, to bring outstanding payments to a conclusion.

In supporting the office manager with other finance processes, you will have willingness to assist team members, and get on with other people in the business.

We don’t expect you to be an expert on day one, but you will have the desire to build your knowledge and become a critical team members as we grow.

Location

Office-based, Newcastle/Gateshead Quays HQ (Remote during C19)

Benefits

  • 22 days holiday plus bank holidays (Pro Rata)

  • Competitive salary (Pro Rata depending on experience)

  • Opportunity to work with a close-knit, team in a global company

  • Social events, and drinks on Friday.

  • Flexible working hours and remote working allocation if based in the office

  • 10 days “workcation” each year.

Hours

Part-time, Minimum 20 hours per week, Flexible start and end times, with preference for 5 days a week 4-5 hours per day.

Remuneration

Salary - reflective of experience

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About Recite Me

We’re building the future of accessibility – come and join our mission of achieving accessibility for all.

Recite Me is the leading provider of cloud accessibility and digital inclusion software. A true North-East SaaS success story, our flagship accessibility toolbar is used by thousands of organisations globally, including many household names, and we are on a journey towards our goal of accessibility for all.

As an innovative tech company in a period of scaling-up, we are growing fast and are now in need of a Credit Controller and Finance Assistant to join our team and help manage the growth in customers and finance processes.