About Recite Me
In today’s digital age, we believe everyone should be able to access web content in a way that works for them. Our mission is to make the online world accessible for all.
And we’re not alone in this journey! Thousands of global organisations, including Coca-Cola, VW, and British Gas, already use Recite Me software to enable greater accessibility for their online content, products, and services. Over the past 12 months, we have seen a significant increase in users, rising to over 7 million.
With a recent investment and an exciting roadmap of new and innovative products and services, Recite Me is the go-to accessibility partner for many organizations. Our people, passion and groundbreaking solutions drive our evolution from a scale-up to a global market leader. We are looking for similarly passionate and talented individuals to join us on this exciting journey.
Invest in your career growth and be part of a team dedicated to positively impacting the world. Together, we can achieve our ambitious plans and continue to lead the way in digital accessibility.
About the Role
Our customer success team work hard to make our client contacts look like accessibility superheroes every day.
We understand our client's challenges and help them attune our software and service to drive eye-catching and ongoing benefits.
Whilst our success is measured in the high levels of retention and incredible LTV generated, we know that is only possible with great communication and continuous delivery.
As a Customer Success Manager you will:
• Own the client journey from launch to renewal
• Deliver account reviews that delight our clients and build long-lasting engagement
• Become a trusted advisor, identifying and solving client pains related to our
software and services
• Manage your client portfolio to ensure retention and growth targets are met
• Ensure excellent client communication is always at the forefront of your approach
• Liaise with other departments (marketing, sales, product, and technology) to ensure
client expectations are met
About You
We’re looking for great characters with the right attitude and aptitude. Here are a few things you’ll need to be able to demonstrate…
-
Min 3 years experience in a similar role B2B role (Customer Success, Account Management, Customer Service)
-
A record of meeting KPI’s, retention and revenue growth targets
-
Capable of working independently (taking initiative) and thriving in a process-driven, task-orientated, team environment
-
Evidence of establishing and maintaining exceptional client relationships
-
Confident communicator, friendly, enthusiastic, comfortable talking to stakeholders of all levels on the phone, email or face-to-face
-
Comfortable producing reports and data analysis
-
Excellent time management, able to prioritise key tasks, and manage multiple conversations whilst never letting an opportunity slip
-
Knowledge of, or interest in, Accessibility, Diversity, Inclusion, and the Digital World
-
Experience of working in SAAS/Tech start-up is highly desirable
Working Arrangement & Benefits
We are passionate about our people and aim to provide great working arrangements and related benefits. Here are the most notable…
-
Hybrid 3:2 days office/remote (Baltimore House, Gateshead)
-
Flexible start/end times
-
25 days annual vacation (plus UK bank holidays)
-
10 days ‘Workcation’ - reduced hours to work somewhere interesting
-
BHFC Healthcare
-
Death in Service
Salary
-
OTE £45,000 - £50,000
-
Salary – dependent on experience level
Applications
Inclusion is central to who we are and the software we build. We know that having people from all walks of life makes us a more creative and innovative company. Our people are our business, which is why we are proud to be committed as a Disability Confident employer and a member of Inclusive Employers. We are committed to making our recruitment process as inclusive as possible. If you have any questions about accessibility or adjustments for the application or interview stage, please let us know how we can support you.
Express your interest by submitting a CV and cover letter (detailing why Recite Me and headlining your suitability) to careers@reciteme.com
